Returns

How can I request a refund?

To return your item, you can send us an email at info@trenday.eu

Items must be in new condition. If the item is not in new condition, we unfortunately cannot issue a refund.

Who pays the costs for returns?

If the customer changes his/her mind within 14 days after delivery of the order, the customer will pay the costs for the return shipment.

Who pays the costs if my order is delivered damaged?

If the customer received a damaged product, we will send a new product free of charge. Every customer has 1 year warranty, so this does not have to be within 14 days.

PLEASE NOTE: Orders must be returned within 14 days of receipt.

Shipping processing time

All orders are processed within 1 to 3 business days

(excluding weekends and holidays) after receipt of your

order confirmation email. You will receive further notification when your

order has been shipped.

Return address

F, Kang Zhong Building
No. 2 Commercial Second Street
Niushan Zhong Wu Wei, Dongcheng Street
Dongguan City
Postal code: 523000